A joint initiative of the Service Division of GMSA and the National Dealer Council, the annual competition aims to promote excellence in customer service, technical expertise and support GMSA’s technological innovations in vehicle manufacturing.
Across 133 dealerships countrywide, more than 500 Chevrolet, Opel and Isuzu technicians were invited to participate in the challenge. The first round of the contest was conducted online, after the first round, only the top 5% remained in the contest. Twenty five technicians took the next challenge with the top five making it through to the finals.
Winner of the contest, Gordon Narain, of Williams Hunt Durban described his experience as the opportunity of a lifetime. “I see the bigger picture now and understand GM better. It’s not just a company, it’s a way of life and a family. I see my job now as not just servicing cars, but serving people. You can’t interact with a car – the customer behind the car must be the priority,” he said.
According to Dr Alf Bennett, GMSA Development & Training Manager, all five participants scored well and a mere 3% had separated the top three in the final, which consisted of a theoretical test and a series of practical diagnostic and problem-solving challenges against the clock on two of GMSA’s best-selling vehicles, the Isuzu KB and Chevrolet Cruze.
Well done Gordon!